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How We Protect Your Account Information

Your account details, payment history and personal information stay private on hh98. We keep your data secure using industry-standard encryption, and we're clear about how we collect, use…

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hh98 How We Protect Your Account Information
PRIVACY QUESTIONS

Get Answers About Your Data

Questions about what we collect, how we use it, or how to request changes to your account information? Our support team is here to help.

Live Chat Support Open the live chat from your account dashboard or the main site. Our team responds to privacy queries during your active session and can guide you through data requests or account updates in real time.
Email Support Send a formal data request or privacy question to our support inbox. Include your account username and the details of your request. We aim to respond within 48 hours of receiving your email.
Account Settings Log into your account and visit Settings to review what information we hold about you. You can update your address, contact number, or linked JazzCash, Easypaisa or Raast wallet details yourself, anytime.
DATA SAFEGUARDS

How We Keep Your Information Safe

Security is built into hh98 from the ground up. Every login, deposit and withdrawal is logged and encrypted.

Encrypted Deposits

Your JazzCash, Easypaisa and Raast transfers are encrypted from your phone to our payment servers. We never store your full payment credentials—only a secure token tied to your account wallet.

Session Security

Each login creates an encrypted session. Your account is locked after inactivity, and we log all login attempts so you can spot unusual access. Check your login history in Account Settings anytime.

Data Retention

We keep account data as long as your account is active, plus 3 years after closure for tax and compliance reasons. Deleted accounts are fully wiped unless we're legally required to retain records.

Cookie Control

Cookies track your preferences, login status and gameplay. You can disable non-essential cookies in your browser settings without losing core account access.

Third-Party Links

We may link to external sites for sports results or payment partner portals. Those sites have their own privacy policies. We're not responsible for their data practices.

Contact Our Team

Questions about data, cookies or security? Email our privacy team or ask in live chat. We respond to all data requests and can explain exactly what we hold on your profile.

Frequently Asked About Privacy

Wondering what happens to your information when you sign up, or how to control your data? Below are answers to the questions we hear most often from account holders.

Yes. Email our support team or use the live chat with your account username and a request for a full data export. We'll compile your information—name, address, contact details, payment history, login records—and send it to you within 48 hours. This is your right under local data protection.

No. We never share your payment credentials with third parties. We share only what's necessary with payment processors to clear your deposits or withdrawals. You can review which wallets are linked to your account anytime in Settings.

We retain account data for 3 years after closure to meet tax and regulatory obligations in Pakistan. After that period, all personal information is deleted permanently unless we're legally required to keep specific records.

We use essential cookies for login and session security, and optional cookies to remember your preferences. You can disable non-essential cookies in your browser settings. Essential cookies are needed to keep your account working, so you can't turn those off without losing access.

Your gameplay is private to your hh98 account. We don't sell or share your game history with external platforms. We use this data internally to detect fraud, prevent underage play, and improve your experience—nothing more.

Yes. Contact our support team with a formal deletion request. We'll close your account and wipe your personal data, subject to any legal retention periods. You'll need to withdraw any remaining balance before deletion can be processed.

We monitor our systems 24/7 for unauthorized access. If a breach occurs, we'll notify affected account holders immediately via email or SMS, and we'll guide you through securing your account. We also report breaches to relevant authorities as local law requires.