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Our Terms lay out how hh98 works for you

When you open an account with us, these terms set out what we both agree to.

Account accessPayment methodsWithdrawal rulesDispute resolutionPlayer protection

What these terms cover and how they apply

hh98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions are the contract between you and hh98. They govern your account registration, gameplay, deposits and withdrawals, and how we use your personal data. Access and eligibility depend on local law and are available where local law permits. When you open an account,

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you confirm you meet our age and region requirements. Your account is personal and non-transferable. We reserve the right to update these terms with notice, and continued use means you accept the changes. Any dispute about gameplay, payouts or account access is resolved according to these
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terms and applicable regional law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY HELP & CONTACT

How to reach us about terms or your account

Live chat support Open the chat widget in your account lobby. Our team answers account questions, payment queries and term clarifications during operating hours. Use this for fast replies on deposits, withdrawals and eligibility.

Email support Send formal requests, data queries or term disputes to our support email. Include your account details and describe the issue clearly. We respond within one business day for most requests.

Account settings Review your own terms status, wallet history and withdrawal records in the account dashboard. Update contact details, payment methods and notification preferences anytime without contacting support.

SECURITY & DATA HANDLING

How we protect your account and information

Payment security

Deposits via JazzCash, Easypaisa and Raast go through encrypted channels. Your wallet balance updates in seconds. Withdrawals are verified against your account details before transfer. We never store full card or wallet credentials.

Data retention

We keep account records for the duration of your membership and for seven years after closure for legal compliance. Personal data is encrypted and accessible only to authorised staff. You can request data export or deletion under regional privacy law.

Account verification

First withdrawal requests may require identity or address proof. Submit documents via account settings; verification typically clears within 24 hours. This protects both your account and our payment partners.

Dispute handling

Payout disputes are reviewed within 48 hours. Provide your account ID, game session ID and the amount in question. We cross-check game logs and payment records to resolve fairly.

Cookie & tracking policy

We use cookies to remember your login, track gameplay preferences and prevent fraud. Essential cookies stay on by default. You can manage tracking in your browser settings without losing account access.

Policy updates & requests

Sign in to your account and visit Settings > Privacy & Terms to see the current version. If you have concerns about how we apply these terms to your account, contact support with your request.

Questions about your account and our terms

No. Each person can open only one account. If we find duplicate or linked accounts, we may close all of them and withhold the wallet balance. Use your real name and contact details when you sign up.

You can request closure anytime in Settings > Account Options. Withdraw any remaining wallet balance first. After closure, your login stops but your historical records stay on file for seven years as required by law.

Update your contact details in Settings > Personal Info before you withdraw. If your registered mobile changes, verify the new number through an SMS code. Withdrawals must match the account details on file.

Yes. In Settings > Wallet, add a new JazzCash, Easypaisa or Raast account. You can deposit via one method and withdraw to another if both are verified. Contact support if you hit any issues during the switch.

Report it within 48 hours via live chat with your transaction ID. We check payment provider records and game logs to verify the issue. If it's our error, we correct your wallet immediately. If it's a payment delay, the provider usually resolves it within 24 hours.

Yes. Your account data, transaction history and gameplay records are encrypted and seen only by you and our authorised support staff. We do not sell or share this information with third parties outside of payment processors and legal authorities where required by law.

You must be at least 18 years old and meet the age requirement set by your local law. When you open an account, you confirm you meet this requirement. We may ask for proof of age or ID during verification.

Our Terms lay out how hh98 works for you

How to reach us about terms or your account

How we protect your account and information

Payment security

Data retention

Account verification

Dispute handling

Cookie & tracking policy

Policy updates & requests

Questions about your account and our terms

01 Can I have more than one hh98 account?

02 What happens if I want to close my account?

03 How do I withdraw funds if I've moved or changed my phone number?

04 Can I change the payment method I used to deposit?

05 What if there's an error in my withdrawal or deposit?

06 Are my deposits and gameplay logs kept private?

07 What age do I have to be to play?

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